- In the United States, there are over 450,000 consumer service businesses.
- Retail, hospitality, health care, and education are among areas where consumer services corporations operate.
- Companies in the consumer services industry require tech professionals such as web developers.
- AAA, Airbnb, and Costco are among the top consumer service tech companies.
According to Dun & Bradstreet research, there are around 455,000 consumer services companies in the United States, with a combined annual sales of approximately $300 billion in 2015. Consumer services include retail and wholesale, leisure and hospitality, health and social services, and education.
Computer and information technology (IT) specialists are now required by consumer services organisations to provide data collecting, cloud storage, and information security. To produce efficient and effective consumer experiences, they also require web developers, software engineers, UX designers, and data analysts.
What Is the Consumer Services Field?
To serve clients, the consumer services industry relies on human resources (HR), computers, and information technology (IT). In contrast to physical consumer things such as clothing, toys, automobiles, and appliances, these services entail procedures, outcomes, and experiences. Consumer services firms concentrate on transactions, customer service, and how customers obtain services.
People and technology drive the consumer services industry, which includes everything from online shopping to health and social services to entertainment. For example, Netflix’s online streaming network uses HR and a monthly streaming subscription powered by technology to produce original content. Consumer services employment are available in a wide range of businesses.
What Are the Types of Consumer Services Companies?
Retail and wholesale consumer services firms are critical components of industry supply networks. Retailers, for example, purchase goods from wholesalers or manufacturers in person or online and resell them. Brick-and-mortar stores are increasingly incorporating or giving way to internet buying experiences.
Lodging, food services, transportation, and tourism-related businesses are examples of leisure and hospitality consumer services. Networks like as AAA and Airbnb have broadened consumer service possibilities by leveraging technology and human resources. Consumer services include restaurant delivery, personal shoppers, resorts, and streaming entertainment services.
Companies that provide health and social services assist clients in making informed decisions regarding healthcare items, gaining access to medical records, and locating doctors. These businesses enable customers’ active participation in the healthcare system. Preventive healthcare websites, online and in-person treatment services, and health insurance firms are examples of health and social consumer services companies.
By providing databases of accredited and authorised institutions, education consumer services may assist customers in finding respectable colleges and programmes. These organisations safeguard customers from misleading, deceitful, and fraudulent practises. Electronic services, such as organisations that provide access to academic transcripts and online learning programmes, are another example.
How Can I Get a Tech Job in the Consumer Services Field?
Most consumer services tech professions involve knowledge of programming languages, database systems, and tools. A bachelor’s degree in computer science is one option for learning about new technologies and honing programming skills. A college education can equip graduates for professions in cybersecurity, web development, analysis, and project management.
Some technical positions, such as web developer and digital designer, may not require a bachelor’s degree. Coding bootcamps can assist aspiring web developers and technology professionals in learning new skills and staying current on technological tools and computer languages. These positions often necessitate knowledge of HTML programming, JavaScript, and SQL.
Business and Consumer Services Bootcamps for You
Top Companies for Tech in the Consumer Services Field
Some of the top consumer services IT businesses are well-known international organisations. They provide opportunities in consumer services such as data analytics, software engineering, app development, and web development. Apps for consumer convenience are provided by organisations such as AAA and Airbnb, while cloud services are provided by firms such as Amazon.
AAA
Since its inception in 1902, AAA has pushed for driver education, vehicle safety, safer roads, and travellers’ rights. For almost 120 years, the car club has been a pioneer in safe travel.
AAA now boasts 61 million members, 32 motor clubs, and over 1,000 branch offices throughout North America. AAA provides a wide range of services, including roadside assistance, insurance, and travel planning.
If you’re seeking for consumer services careers in travel technology, data analytics, or software engineering, AAA has plenty of options.
Heathrow Airport in Florida serves as the corporate headquarters.
Offered Tech Jobs:
- Managing Director, Travel Technology and Digital Products
- Software Applications Manager
- Software Engineer
Airbnb
In 2008, Airbnb began providing travellers with unique options as an alternative to hotels and motels. The company’s app now has millions of users in over 190 countries and 81,000 cities throughout the world.
Visitors can sign up for a free Airbnb account and search a database of hosts who post their spaces for vacation stays. The organisation validates profiles and listings and has a messaging system via which hosts and guests can communicate.
Airbnb is a reputable platform for technology experts looking for remote work opportunities in the leisure and hospitality industries.
San Francisco, California is the corporate headquarters.
Offered Tech Jobs:
- Senior Security Engineer, Detection & Response
- Senior Backend Engineer, HotelTonight
- Staff Data Scientist – Inference, Marketing Technology
Amazon
Amazon is a global leader in utilising technology and developing digital service experiences for consumers. The company offers an online marketplace for shopping, personalised suggestions, publishing and streaming services, home security, and virtual assistants.
Amazon Web Services is a cloud service that businesses of all sizes utilise to reduce costs while increasing agility and security. The system includes approximately 200 global data centres.
Amazon’s enormous reach and extensive services make it a good destination for IT specialists to find consumer services careers.
Seattle, Washington serves as the corporate headquarters.
Offered Tech Jobs:
- Software Development Engineer
- Data Architect
- Web Development Engineer
Comcast
Comcast began as a single-system cable operator in Tupelo, Mississippi, in 1963. It is now a global media and technology conglomerate that includes Comcast Cable, NBCUniversal, and Sky (its European media and entertainment division).
Xfinity offers internet, mobile, TV, media & entertainment, and home management services. NBCUniversal creates, produces, and distributes entertainment, news, and information on a global scale.
Comcast’s extensive service portfolio necessitates the hiring of several technological personnel, including those specialising in network security and DevOps.
Philadelphia, Pennsylvania is the corporate headquarters.
Offered Tech Jobs:
- Product Security Engineer
- Sr. Research Engineer, Machine Learning
- DevOps Engineer
Costco
Costco is a wholesale warehouse club that offers a diverse range of items, specialist departments and member services. Price Club established in San Diego in 1976 and amalgamated with Costco in Seattle in 1983 to form PriceCostco.
In 1997, the corporation was renamed Costco. It now has hundreds of overseas branches. Costco’s headquarters house the company’s information systems section, which employs a wide range of tech specialists in fields such as network technology and data analytics.
Issaquah, Washington is the corporate headquarters.
Offered Tech Jobs:
- Costco Logistics Program Manager – Network Strategy
- BI Engineer – Data Analytics
- Cloud Networking Engineer
Home Depot
Home Depot is a large-scale home improvement retailer in North America, with over 2,300 locations in the United States, Canada, and Mexico. In 1979, the company opened two stores in Atlanta, Georgia, and its headquarters are still there.
Home Depot now offers in-store retail choices as well as an interconnected e-commerce operation with over 1 million products for DIY customers and professional contractors.
Home Depot has consumer services careers ranging from cybersecurity to engineering. Many of these are in outlying areas.
Atlanta, Georgia is the corporate headquarters.
Offered Tech Jobs:
- Systems Engineer
- Software Engineer
- Data Scientist
The TJX Companies
TJX Companies is a global clothes and home fashion company. The company operates 4,700 outlets across nine countries and three continents.
TJX Companies also operates five unique branded e-commerce sites: Marshalls, Marmaxx, HomeGoods, Sierra, and T.J. Maxx. These websites offer a changing selection of brand names and designer products at reduced prices.
TJX Companies provides job opportunities for IT experts who work effectively in teams and understand how to use cutting-edge tools, software, and techniques.
Framingham, Massachusetts is the location of the corporate headquarters.
Offered Tech Jobs:
- Manager, Site Reliability Engineering
- Email Marketing Manager
- Senior Scrum Master
The Walt Disney Company
The Walt Disney Company is a multinational media and entertainment conglomerate. It includes Disney parks and merchandise, as well as media and entertainment distribution, live theatre, and streaming services such as ABC Entertainment.
Disney is a consumer services industry leader in the leisure and hospitality sectors, integrating technology to provide personalised experiences. The Walt Disney Company is a major player in the entertainment industry, from delivering experiences at theme parks to assisting consumers in streaming favourite shows or sports content.
Career opportunities with The Walt Disney Company abound for technology experts interested in working in entertainment and media consumer services.
Burbank, California is the corporate headquarters.
Offered Tech Jobs:
- Full Stack Python Developer
- Technical Program Manager – Web Engineering
- Lead Software Engineer tvOS
FAQs :-
What comes under consumer services?
Consumer services refers to the formulation, deformulation, technical consulting and testing of most consumer products, such as food, herbs, beverages, vitamins, pharmaceuticals, cosmetics, hair products, household cleaners, paints, plastics, metals, waxes, coatings, minerals, ceramics, construction materials plus ...
What are the 4 main types of consumer services?
Examples include retail, health care, education and finance.
What industry is customer service?
Instead, the individuals who work in the service sector focus on completing tasks and providing services. There are several types of nonmaterial goods and products that service industries provide to people, including: Customer service.
What is a consumer company?
These companies make and sell products that are intended for direct use by the buyers for their own use and enjoyment. This sector includes companies involved with food production, packaged goods, clothing, beverages, automobiles, and electronics.
What are the 3 categories of consumer goods & services?
Consumer goods are divided into three categories: durable goods, nondurable goods, and services. Consumer durable goods have a significant life span, often three years or more (although some authorities classify goods with life spans of as little as one year as durable).
What is the difference between customer and consumer services?
A customer always purchases a product or service, but might not be the end user. A consumer is always the end user of a product or service, but might not have purchased it. A customer becomes a consumer if they make a purchase and use the product or service themselves.