How to Build Long-Lasting Relationships with Customers
Every business has the same universal goal: build long-lasting customer relationships. Interestingly, according to research, 89% of customers are more likely to make another purchase if they had a positive customer service experience (e.g., the sales representative was extremely helpful). This alone should convince you that you should prioritize the customer experience and build something special with them. When you do, you’ll get to experience the following benefits:
- Increased customer loyalty
- Higher sales
- Better brand reputation
Like with anything in the world of business, amazing customer relationships can’t be achieved overnight. However, by implementing the following tips and strategies, you can start to build customer relationships for the present and future.
Firstly, Use a CRM Strategy
CRM (Customer Relationship Management) is everything. Quite simply, it’ll make or break your business, whether you’re a fresh start-up or an industry veteran. Everything starts by putting together a crm strategy framework. This will lay the platform for your business to build relationships with customers via CRM campaign planning, analytics, and more. You’re going to gain an incredible insight into what makes your customers tick and how you can ultimately provide the best possible customer experience over multiple channels, from email to telephone.
On top of this, sales and marketing teams will be able to provide personalized customer service, which is exactly what modern customers want. Research shows that 71% of customers expect companies to deliver personalized interactions, which is something that a CRM strategy promotes.
Optimize Email Marketing – It Works
A decade ago, email marketing was on the floor, as critics and sceptics thought that it was finished forever. However, to everyone’s shock and amazement, email marketing has seen a huge resurgence since the start of the 2020s. Now, all of the big brands that you know and love, from Apple to Uber, all use email marketing. Why? Simple: because it allows them to touch base with customers, see how they’re doing, let them know about new deals, and build those all-important customer relationships.
Email marketing has now been proven to be effective and reliable, primarily because of the high engagement rates. When customers receive emails, they usually open them – even when they’re from companies they haven’t interacted with for a while. Therefore, moving forward, email marketing should be one of your main tools for interacting with current and potential customers.
If a customer consistently purchased products from you and engages with your brand, it’s important to reward their loyalty. Not only will this help to build a long-lasting relationship, but it will also encourage the customer to make future purchases. Essentially, it’s a no-brainer. However, how exactly should you reward customer loyalty? Well, there are lots of ways you can do this – it’s entirely dependent on your customer profiles and what they want. Here are some general examples that might help you:
- Special discounts
- Exclusive trials
- Freebies and giveaways
For example, modern customers love freebies and giveaways (who doesn’t?). When they receive freebies, it reinforces your relationship and automatically makes them more loyal to your brand.
Collect Customer Feedback
Lastly, you must start collecting detailed customer feedback. This shows you that you care and also enables you to make practical improvements that will make a difference. The best way to collect customer feedback in 2023 is through surveys sent through social media, email, or SMS. You’ll be able to collect a goldmine of data from them and build from there.
This alone should convince you that you should prioritize the customer experience and build something special with them. However, by implementing the following tips and strategies, you can start to build customer relationships for the present and future. You are going to gain an incredible insight into what makes your customers tick and how you can ultimately provide the best possible customer experience over multiple channels, from email to telephone. Reward Loyalty If a customer consistently purchased products from you and engages with your brand, it’s important to reward their loyalty. You will be able to collect a goldmine of data from them and build from there.